Metric Tracker has extensive experience in the call center, collections and consumer finance arenas, and we collaborate with your business units to help you leverage the analytical capabilities we implement.

We help make sure reports get to the users in a timely fashion, users are trained in accessing, updating and interpreting report results, and analytics are reviewed, maintained and enhanced to maximize ROI and to keep pace with changing business rules and exigencies.

We can also expand upon the new levels of transparency and historical perspective to conduct higher-level analyses of your business processes and performance: industry comparisons, correlating production KPIs with portfolio characteristics (demographics, contact info quality/quantity, etc.), conducting “champion challenger” monitoring of new business approaches or technology implementations, and much, much more.

Also see Portfolio Analysis | Production Reporting