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In the past couple of years we have managed to reduce our total costs by close to a million dollars based on the information provided in the Metric Tracker reports. We would not have been able to do this without the analytics provided by Metric Tracker.

—Patricia Totton
President & CEO, Teleservices Direct



We engaged Metric Tracker to provide diligence services related to the acquisition of a consumer loan servicing company. Metric Tracker exceeded our expectations, producing detailed and insightful reports and recommendations relating to portfolio performance, servicing center capabilities, and staff evaluation. Importantly, their work was not only superb, but timely. Subsequent to the acquisition we contracted with Metric Tracker to further mine our data and produce reports that both middle level and senior management are able to use as tools in monitoring and running the day-to-day business. These tools allow CSI to anticipate and rectify issues well before they become problems. An added benefit has been ease of reporting to our lenders and equity holders.

—Mitch Patridge
Chairman and CEO, CSI Financial

 

Metric Tracker has partnered with me at multiple companies to design, implement and automate multiple reporting tools/metrics. This would include anything from overall portfolio performance metrics to call center “key performance metrics”. These reporting tools have been instrumental in allowing front line managers to focus more on developmental opportunities of staff and less on compiling agent stats.

They have also been beneficial in creating analytics to identify production “gaps” or “efficiencies” to allow for improved productivity and reductions in staffing. It was not uncommon to achieve efficiency gains of more than 20% after implementing many of the “key performance metrics” provided by Metric Tracker. Through the use of their reporting tools we have also been able to identify trends and anomalies within the portfolio that have helped to significantly reduce delinquencies and losses.

Whether we were looking to simply automate existing reports, create new reports or build a more robust database to provide more in depth and complex data analytic/query capabilities Metric Tracker consistently exceeded expectations! They are truly a PARTNER and they strive to KNOW my business and what it takes to manage my business effectively and ultimately improve performance.

—Kerry Brayton
Director of Collections & Recovery, Friedman’s Jewelry

 

This stuff is nothing less than amazing. HOLY @*&$%…. Are these guys great!! This is the stuff we need. Let’s fine tune it, lock, load and deliver.

—Ron Frey
President & CEO, Autoland

 

Metric Tracker provided numerous value added services to Clout over an eight year span and was an integral part of the management structure for the company.

Specifically Metric Tracker provided an outsourced solution for business analysis, strategic planning, financial modeling, forecasting and financial reporting. The quality of these services was exceptional and far exceeded the benefits if this had been in-sourced.

Additionally, Metric Tracker provided Clout Financial with best-in-class management of the Information Technology function. This included direct oversight and accountability for all IT management, vendor management, server processing, maintenance, telecommunications, etc.

Having been a senior executive in the financial services industry for over 20 years, I wouldn’t hesitate a second in using Metric Tracker at the next opportunity for my Financial Management and IT requirements. The people are highly talented, the work is exceptional and the cost is more efficient than internal solutions could ever provide.

—Paul Norman
CFO, Clout Financial Services